Adverse events happen from time to time, to the best of companies and organizations.
The ways in which you handle an adverse event, however, can affect your brand, reputation, and company for years to come. In order to successfully manage an adverse event, you need to successfully implement a triage process.
As quickly as possible – whether you are dealing with an issue with a pharmaceutical, a medical device, or a healthcare setting – you need to gather accurate medical information from patients who might have been affected by the event.
At MRN, our legal nurse consultants have the experience and expertise to quickly and effectively triage patients who have experienced adverse events. We’ve been handling adverse medical events for more than 25 years, and our effectiveness and reporting are the best in the industry. Read what some of our clients say about working with our team of legal nurse consultants.
In the event of an adverse event, we can not only set up and manage a call center to respond to and/or reach out to patients, but we can also develop the triage forms and specific reports desired by the client.
Every step of the way, our goal is to get you accurate information as quickly as possible, which can help inform your decisions.
Beginning with strategies and coaching, we can help mitigate the damage from an adverse event by assisting you in every phase of management, including:
•set-up and management of a dedicated adverse event phone line
•call center algorithms, analytics, and reporting
•communication with patients