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Breach Notification: Communication With Patients

Careful Conversations:
The Key Role of Nurse Consultants in Redeeming Patient Relationships

A call center can play a significant role in communicating health information and responding to questions. Whether the need arises as a result of the loss or theft of protected health information, the unintentional exposure of patients, or another type of disclosure, MRN assists health care organizations and medical providers in responding to patient needs. Our professional nurse consultants provide immediate and discrete assistance. If desired, we will identify anticipated questions and potential interventions. We carefully work within identified parameters to communicate clinically appropriate information. Through skilled triage of complex medical issues, different interventions can be utilized to respond to specific patient needs.

We add our depth of experience and professional integrity as health care organizations respond to the risk in high profile situations and work to restore trust and confidence. 


MRN was instrumental in helping us deal with a breach of data at one of our facilities. Their nurse consultants promptly and professionally communicated sensitive and important information to the affected parties in a way that significantly minimized the impact to our organization both internally and externally.

[Hospital Client]